Mind & Soul Psychology – Policies
At Mind & Soul Psychology, we are committed to creating a safe, respectful, and supportive environment for all clients. The following policies outline how we work together, your rights, and the standards we uphold in providing psychological services.
Child Safety & Wellbeing
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Reportable Conduct Scheme
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Privacy & Confidentiality
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Informed Consent
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Mandatory Reporting
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Fees, Payments & Rebates
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Cancellations & Non-Attendance
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Therapy & Service Expectations
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Assessment Policy
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Telehealth Policy
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Risk & Crisis Support
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Complaints & Feedback
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Records & Data Retention
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Social Media & Communication Boundaries
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Cultural Safety & Inclusion
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NDIS & Third-Party Funding
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Website Disclaimer
Child Safety & Wellbeing ✳︎ Reportable Conduct Scheme ✳︎ Privacy & Confidentiality ✳︎ Informed Consent ✳︎ Mandatory Reporting ✳︎ Fees, Payments & Rebates ✳︎ Cancellations & Non-Attendance ✳︎ Therapy & Service Expectations ✳︎ Assessment Policy ✳︎ Telehealth Policy ✳︎ Risk & Crisis Support ✳︎ Complaints & Feedback ✳︎ Records & Data Retention ✳︎ Social Media & Communication Boundaries ✳︎ Cultural Safety & Inclusion ✳︎ NDIS & Third-Party Funding ✳︎ Website Disclaimer
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We are deeply committed to creating an environment where children and young people feel safe, respected, and heard.
Our approach is guided by Queensland’s Child Safe Standards, which emphasise that child safety must be embedded in leadership, culture, and everyday practice.
We uphold the following principles:
The safety and wellbeing of children is our highest priority
Children have the right to feel safe, be listened to, and be taken seriously
Families and communities are partners in supporting child safety
Cultural safety for Aboriginal and Torres Strait Islander children is essential
All children, regardless of background or identity, are treated with dignity and respect
We actively:
Create safe, welcoming, and inclusive environments
Encourage children to express their views and participate in decisions
Maintain clear boundaries and professional conduct at all times
Regularly review and improve our practices to strengthen child safety
If an organisation is not culturally safe, it is not child safe — and we are committed to embedding this principle across all areas of our work.
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We comply with Queensland’s Reportable Conduct Scheme under the Child Safe Organisations Act 2024.
This means we are required to respond appropriately to any concerns, allegations, or convictions relating to child abuse or misconduct involving workers or volunteers.
Reportable conduct includes:
Sexual offences or sexual misconduct involving a child
Ill-treatment or significant neglect of a child
Physical violence involving a child
Behaviour causing significant emotional or psychological harm
These obligations apply even if the conduct occurs outside of the workplace or does not result in criminal charges.
We are committed to:
Preventing harm to children
Providing clear pathways to report concerns
Responding promptly and transparently to any allegations
Meeting reporting timeframes and cooperating with regulatory bodies
The Reportable Conduct Scheme will apply to all relevant organisations from 1 July 2026.
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We respect your privacy and are committed to protecting your personal information.
We collect information necessary to provide psychological services and:
Store records securely using practice management systems
Only share information with your consent (e.g., GP, school), unless required by law
Comply with Australian privacy legislation
Limits to confidentiality include:
Risk of harm to yourself or others
Concerns about a child’s safety
Legal requirements (e.g., subpoena)
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Psychological services are voluntary and collaborative.
By engaging in services, you acknowledge:
You understand the nature and purpose of therapy or assessment
You have the right to ask questions at any time
You may withdraw consent at any stage
For children:
Parent/guardian consent is required
The child’s voice, comfort, and assent are always prioritised
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As a registered psychologist, we are legally required to report concerns where a child is at risk of harm.
This may occur without your consent if necessary to protect safety.
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Standard session: $230
Medicare rebate (if eligible): $98.97
Payment is required on the day of session
Assessments:
A 25% deposit is required at booking
Payment plans are available upon request
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We understand that life happens.
Please provide at least 24–48 hours’ notice for cancellations
Late cancellations or non-attendance may incur the full session fee
Exceptions may be considered in emergencies
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Sessions are typically 50 minutes
Frequency is discussed collaboratively
Therapy is not a crisis service
We aim to provide a safe, supportive, and respectful therapeutic space.
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Our assessments are evidence-based and aligned with DSM-5-TR.
They typically include:
Clinical interview
Standardised assessment tools
Collateral information (e.g., school, family)
Please note:
Assessments provide informed clinical opinions, not absolute certainty
Reports are typically completed within approximately one week
Full-day bookings require commitment due to scheduling
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Telehealth is available where appropriate.
Please be aware:
Privacy risks exist with online platforms
A private, quiet space is recommended
A backup plan will be arranged if connection issues occur
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We are not a crisis service.
If you require urgent support, please contact:
Emergency services (000)
Lifeline (13 11 14)
If significant risk is identified, we may:
Contact emergency services
Notify a nominated support person
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We welcome feedback and aim to resolve concerns respectfully.
If needed, you may also contact:
Australian Health Practitioner Regulation Agency
Office of the Health Ombudsman (QLD)
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Records are stored securely
Retained in accordance with legal requirements (generally 7+ years)
Longer retention applies for children
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To protect your privacy:
We do not accept friend requests from clients
Social media is not used for therapy
Email/SMS is for administrative use only
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We are committed to:
Neuroaffirming practice
LGBTQIA+ inclusive care
Respecting cultural identity and diversity
Creating a safe and validating space for all
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Where applicable:
NDIS sessions are billed in line with current pricing guidelines
Cancellation policies align with NDIS requirements
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Information on this website:
Is general in nature
Does not replace individual psychological care
Should not be used as a substitute for professional advice